If you can't find what your looking for, feel free to contact us and we will be more than happy to help you. We try and respond as quickly as possible.
How long will it take my order to ship?
Most orders are shipped within a day or two of the order placement. However, depending on what we have in stock, orders may take up to 10 business days to ship. This includes wholesale orders. Orders will NOT be shipped until we have received payment for the order.
Do you accept returns/exchanges?
We apologize as we can not accept returns/exchanges.
What are your shipping limits?
At this time we are only accepting orders within the United States. As time goes on we would like to open this up to more and more countries.
What do I do if my product was damaged in shipment?
Things happen... Depending on the situation, we can exchange items if damaged within 30 days of purchase. If after 30 days, we can no longer accept the item and no credit can be given. Please email us at firstname.lastname@example.org for further instructions. We do reserve the right to decline in any situation we feel is unfair.
How do I become a wholesaler?
To become a wholesaler to stock our products in your shop, or use our products in your recipes, Please feel free to contact us at email@example.com and we would be happy to work out special pricing with you.
What is a Mitten Member?
Mitten members are for our in store customers only. Any purchases made in store will count towards your mitten member account. Mitten members receive, our weekly newsletter, coupons, sale/event alerts, and 8th in store item purchase free. To sign up ask an associate the next time you visit our store.
How does local pick up work?
If you would like to place your order online and pick it up in store, when choosing your shipping option choose "In Store Pick Up". Once your order is ready for pick up we will contact you by email. Depending on what we have in stock your order will be ready within the hour if the order is placed within operating hours.. Most orders are ready within a few days, however they may take up to 10 days again depending on the order.